To ensure a smooth service experience and avoid any misunderstandings, please take a moment to review our refund policy before completing your purchase. Refund eligibility may vary depending on the type of product and the stage of service delivery, in accordance with applicable laws. We kindly ask that you proceed with payment only after carefully reviewing and agreeing to the terms. Thank you for your understanding.
Refund and Returns Policy
This Refund & Service Policy complies with the Korean E-Commerce Act, the UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, the EU Consumer Rights Directive, and applicable U.S. state consumer protection laws.
The structure of the original policy is maintained while strengthening legal clarity for international customers.
1️⃣ Custom-Made Products
Custom-made products are created based on individual customer requirements and cannot be resold once production begins.
Contract Formation
The contract is formed when the user agrees to the Terms (checkbox click) prior to payment and completes payment.
Refund Eligibility
Within 24 hours after payment AND before work commencement notice
→ Full refund available
If work commencement notice is provided within 24 hours
→ Not refundable
After 24 hours from payment
→ Not refundable
(Legal basis: Korean E-Commerce Act Art.17(2), EU CRD Art.16(c))
※ A work commencement notice refers to an email or system message indicating that actual production activities such as planning, design, development, or configuration have begun.
※ The 24-hour contract confirmation period is not included in the production timeline.
Refund Summary – Custom Products
Within 24 hours & before work starts
After work commencement notice
2️⃣ Subscription-Based Services
Subscription services are billed monthly or annually with automatic renewal.
Refund Rules
Within 7 days of first payment AND service not yet commenced**
→ Full refund available
After service commencement notice
→ Korea / U.S.: Prorated refund
→ UK / EU: No cancellation or refund even within 14 days
(Consumer Contracts Regulations 2013 – Digital Services)
Refund Rules
Refund = Paid amount × (Remaining days ÷ Days in billing month)
Subscription Cancellation Summary
Refundable (jurisdiction-based)
Automatic renewal stops upon cancellation.
Service access ends immediately upon cancellation request.
3️⃣ Final Notice
We aim to provide transparent refund standards and service procedures.
Refund eligibility depends on service type, commencement status, and applicable jurisdiction.
Please review this policy carefully before making a purchase.
